Troubleshooting & Technical Support
What does it mean if a carrier hasn't synced recently?
What does it mean if a carrier hasn't synced recently? If a carrier shows a longer-than-usual gap since their last sync, this usually reflects normal variations in carrier sync schedules rather than a problem with your integration. However, ...
What should I do if an error message keeps appearing?
What should I do if an error message keeps appearing? When a carrier message continues to reappear after you've resolved it, this typically indicates that either the resolution was incorrect or the underlying issue hasn't been fully addressed. Here's ...
Why isn't my integration syncing?
Why isn't my integration syncing? If you're experiencing issues with a carrier integration not syncing properly, there are several common reasons this might occur. Understanding the cause helps you determine the appropriate solution. Check the ...
What are common examples of Failure messages?
Failure messages are critical issues that block a member's enrollment with the carrier and require immediate action. These represent problems serious enough that the carrier cannot process or maintain coverage until they're resolved. Date of Birth ...
What are common examples of Warning messages?
Warning messages flag potential issues that aren't currently blocking enrollment but may require attention to prevent future problems. These discrepancies should be addressed, though they don't require the same urgency as Failure messages. Gender ...
Can employers resolve messages themselves?
Yes, employers can resolve carrier messages that appear for their organization. When you activate a carrier integration for an employer, that employer automatically gains access to a Manage tab in their Benefits section. What Employers Can See ...
What is "Last Sync" and why is it important?
"Last Sync" displays when each carrier most recently synchronized their data with BerniePortal. This information appears in the Manage tab and helps you understand how current the carrier messages and enrollment data are. What Last Sync Shows The ...
Popular Articles
Understanding the Complete Benefits Lifecycle
Effective benefits administration requires navigating a comprehensive lifecycle. This includes creating materials for potential hires, ensuring compliant onboarding documentation, supporting active employee enrollment, managing ongoing compliance ...
Login Instructions - Administrator Help
It's important for employees to know how to log in to BerniePortal. An employee’s initial username and password depend on how they were added to BerniePortal. Employees can be added to BerniePortal several different ways, listed below: Via census ...
Onboarding Document Categories
Say goodbye to endless paperwork! BerniePortal comes pre-loaded with five essential onboarding documents: W-4, W-9, I-9, State Withholding, and Direct Deposit forms. Beyond these standard documents, you can create custom onboarding categories to ...
Hiring Managers, Hiring Influencers, and Their Capabilities
BerniePortal’s Recruiting feature ensures that the right people within your organization have the access they need to effectively manage and fill open positions. Two role types are available: Hiring Managers and Hiring Influencers. Hiring Managers: ...
Splitting Your Bill by Billing Subgroup
Streamline your billing management by generating separate monthly bills for each primary billing subgroup. This feature is perfect for organizations that handle payments separately by division, department, or location. To access: Log in to ...