What is "Last Sync" and why is it important?
Last Sync shows the most recent carrier-sync activity recorded for an active carrier integration. In the Manage tab, it appears as a relative time followed by the carrier name.
Where to find Last Sync
In an employer account with an active carrier integration, select Benefits > Manage. The Last Sync area appears above the carrier-message table.
What Last Sync shows
The main Last Sync display identifies the carrier with the most recent recorded activity. Select Carrier Sync History below it to open a list of carriers and each carrier's Last Synced relative time.
Carrier Sync History lists only carriers with recorded sync activity and orders them from most recently updated to least recently updated.
Why it matters
Last Sync gives you context for the carrier messages shown in the Manage tab. It reflects when the integration most recently recorded carrier-sync activity; it does not provide a schedule or a way to start a sync.
For help resolving a carrier message, see How do I resolve carrier messages?.
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