What are common examples of Warning messages?
Warning messages identify potential issues that do not currently block a member's enrollment but may need attention to prevent future problems.
Example
An Employment Status discrepancy can be a warning. Review the message details in the Resolve Message window to understand the information the carrier reported.
Next step
For instructions on accessing the Manage page and resolving a carrier message, see How do I resolve carrier messages?.
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What are common examples of Failure messages?
Failure messages are carrier-reported issues that block a member's enrollment. In the Manage Carrier Messages screen, a message is a Failure when the carrier notification has a failure severity. Failure is a severity, not a fixed catalog of error ...
What are the two types of carrier messages?
Carrier messages in the Carrier Exchange Manage tab have one of two severity types: Failure or Warning. Use the severity type to decide which messages to address first. Failure messages Failure messages are critical issues that block a member's ...
How do I resolve carrier messages?
Resolve carrier messages from the Manage page by reviewing the message and completing the action shown in its resolution window. To access carrier messages: Agency, broker, service team member, and general agency users: Select Carrier Exchange in the ...
What problems does the Carrier Exchange solve?
The Carrier Exchange helps brokerage teams manage the enrollment work that follows an employee benefits change. When a supported carrier integration is active, BerniePortal sends eligible group, member, dependent, and election data through the ...
How does the Carrier Exchange work?
The Carrier Exchange connects BerniePortal with supported insurance carriers through Ideon. It helps keep carrier enrollment information aligned with the information managed in BerniePortal. Who uses Carrier Exchange? Carrier Exchange is available to ...