Can employers resolve messages themselves?

Can employers resolve messages themselves?

Yes. Employers with an active carrier integration can resolve carrier messages for their own organization from Benefits > Manage.


To resolve a carrier message:

  1. Select Benefits > Manage.
  2. In Manage Carrier Messages, find the message and select RESOLVE in its Actions column.
  3. Complete the resolution shown in the window:
    • Select I Understand when that button is available.
    • When you are asked to choose a value, select either the BerniePortal Value or the carrier value, then select Submit.

Failure messages block member enrollment. Warning messages do not currently block enrollment, but may need attention to prevent future problems.


For a broader overview of employer access in Carrier Exchange, see What can employers see and do in the Carrier Exchange?

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