What are common examples of Failure messages?

What are common examples of Failure messages?

Failure messages are carrier-reported issues that block a member's enrollment. In the Manage Carrier Messages screen, a message is a Failure when the carrier notification has a failure severity.

Failure is a severity, not a fixed catalog of error names. The Issue label comes from the carrier notification. Examples supported by the product include:
  • Coverage — a coverage discrepancy can be shown as a Failure.
  • Employment Status — the product treats the known employment-status failure as a message that requires a submitted resolution.
  • Date of Birth and Plan ID — these are examples of discrepancy labels that the Manage Carrier Messages screen renders from carrier notification data.
Review the message's description and resolve the specific discrepancy shown. For resolution steps, see How do I resolve carrier messages?.

For messages that need attention but do not currently block enrollment, see What are common examples of Warning messages?.

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