Failure messages are carrier-reported issues that block a member's enrollment. In the Manage Carrier Messages screen, a message is a Failure when the carrier notification has a failure severity.
Failure is a severity, not a fixed catalog of error names. The Issue label comes from the carrier notification. Examples supported by the product include:
- Coverage — a coverage discrepancy can be shown as a Failure.
- Employment Status — the product treats the known employment-status failure as a message that requires a submitted resolution.
- Date of Birth and Plan ID — these are examples of discrepancy labels that the Manage Carrier Messages screen renders from carrier notification data.