A carrier message can return after a carrier sync when the underlying discrepancy remains. This commonly happens when the wrong value was selected during resolution or when the carrier value was selected but the matching employee information was not updated.

Resolve the message again

1. Open Carrier Exchange, then select Manage.
2. Find the recurring message and select RESOLVE.
3. Review the message description and compare the displayed BerniePortal and carrier values with the source information.
4. Select the value that is correct and select Submit. For messages that show I Understand, follow the instructions in the message and select I Understand.
5. If the carrier value is correct, update the corresponding employee information to match. Selecting the carrier value does not update BerniePortal automatically.
6. Complete any re-enrollment the message requires. The message remains actionable until the required update is complete and the carrier syncs.

After the next carrier sync, check Manage. If the message returns, verify the information again and resolve it with the correct value.

For more detail about a wrong selection, see What happens if I resolve an error incorrectly?. If you are waiting for the carrier to receive the resolution, see What does it mean if a carrier hasn't synced recently?.