What should I do if an error message keeps appearing?
A carrier message can return after a carrier sync when the underlying discrepancy remains. This commonly happens when the wrong value was selected during resolution or when the carrier value was selected but the matching employee information was not updated.
Resolve the message again
- Open Carrier Exchange, then select Manage.
- Find the recurring message and select RESOLVE.
- Review the message description and compare the displayed BerniePortal and carrier values with the source information.
- Select the value that is correct and select Submit. For messages that show I Understand, follow the instructions in the message and select I Understand.
- If the carrier value is correct, update the corresponding employee information to match. Selecting the carrier value does not update BerniePortal automatically.
- Complete any re-enrollment the message requires. The message remains actionable until the required update is complete and the carrier syncs.
After the next carrier sync, check Manage. If the message returns, verify the information again and resolve it with the correct value.
For more detail about a wrong selection, see What happens if I resolve an error incorrectly?. If you are waiting for the carrier to receive the resolution, see What does it mean if a carrier hasn't synced recently?.
Related Articles
What problems does the Carrier Exchange solve?
The Carrier Exchange helps brokerage teams manage the enrollment work that follows an employee benefits change. When a supported carrier integration is active, BerniePortal sends eligible group, member, dependent, and election data through the ...
How does the Carrier Exchange work?
The Carrier Exchange connects BerniePortal with supported insurance carriers through Ideon. It helps keep carrier enrollment information aligned with the information managed in BerniePortal. Who uses Carrier Exchange? Carrier Exchange is available to ...
What are the main benefits of using the Carrier Exchange?
The Carrier Exchange helps you manage supported carrier integrations for your employers from BerniePortal. After a carrier integration is active, BerniePortal sends the applicable group, subscriber, dependent, and election information to the ...
How do I access the Carrier Exchange in BerniePortal?
Access the Carrier Exchange from the navigation available for your current account role. Who can access Carrier Exchange General agencies, agencies, brokers, and service team members can access Carrier Exchange from the primary navigation. Employers ...
What email notifications are available for the Carrier Exchange?
Carrier Exchange offers two optional email notifications: integration status changes and unresolved carrier messages. Integration status changes The When a Carrier Exchange integration changes status notification sends when an integration enters ...