Why doesn't an employer appear in my Configure tab?

Why doesn't an employer appear in my Configure tab?

Why doesn't an employer appear in my Configure tab?

The Configure tab lists client employers with plans that are eligible for the Carrier Exchange. It is available to General Agency and Agency users, and to users acting as brokers or Service Team Members.


An employer will not appear when any of the following is true:

  • The employer is inactive or does not have the Benefits feature.
  • The employer has no attached benefit plan with an imported carrier.
  • The imported carrier and benefit type are not mapped for the Carrier Exchange.
  • The employer's only eligible plans are with Guardian, MetLife, or MetLife General, which are not shown in Configure.

After the employer has an eligible plan, return to the Configure tab to find the employer and set up the carrier integration.

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