Why doesn't an employer appear in my Configure tab?

If an employer doesn't appear in your Configure tab, there are several possible reasons related to eligibility requirements for carrier integrations.

Common Reasons

1. No Eligible Carrier Plans

The Configure tab only displays employers who have plans from carriers that are supported by the Carrier Exchange. If an employer uses carriers that aren't currently integrated with Ideon, they won't appear in the list. Review the list of available carriers to confirm whether the employer's carriers are supported.

2. Minimum Group Size Not Met

Each carrier has minimum group size requirements, ranging from 2 to 100 enrolled employees depending on the carrier. If an employer doesn't meet the minimum enrollment threshold for their specific carrier, they won't be eligible for integration. For example:

• Most carriers require only 2 enrolled employees
• Anthem Blue Cross of Kansas City requires 50 enrolled employees
• Aetna requires 100 enrolled employees

3. Open Enrollment in Progress

The Configure tab is designed to show employers with closed enrollments and stable enrollment data. If an employer is currently in an active open enrollment period, they may not appear until that enrollment period closes.

4. Plan Configuration Issues

The employer may have plans set up in BerniePortal, but those specific plans may not be configured in a way that makes them eligible for carrier integration through Ideon.

What to Do

If you believe an employer should be eligible but isn't appearing in your Configure tab:

• Verify the employer uses a supported carrier
• Confirm the employer meets the minimum group size requirement for that carrier
• Check that open enrollment has closed
• Contact the BerniePortal Operations Team for assistance in troubleshooting eligibility

Remember that the Configure tab automatically filters to show only eligible employers, so if an employer doesn't appear, there's a specific eligibility reason preventing their integration at this time.