Carrier Exchange billing depends on each employer's active integrations, enrolled employees, and Carrier Exchange billing settings. Your account may use standard defaults, custom rates, or a no-cost arrangement.
How Carrier Exchange is billed
- Charges apply only to Active carrier integrations. Integrations in Pending status are not billed
- Amounts are calculated per enrollee (employees with elections on the integrated carrier), not total employees
- For each employer, the carrier with the most enrollments is the Primary Carrier and uses the primary rate. Each additional integrated carrier uses the other-carrier rate
- Pricing is calculated separately for each employer group
- Disabled integrations are not billed
What can differ by account
- Custom primary and other-carrier rates in Carrier Exchange billing settings
- Implementation or renewal fees, when configured on the employer's Carrier Exchange billing settings
Who gets invoiced
Carrier Exchange charges can be billed to the Agency or the Employer, based on the Carrier Exchange billing settings (including the Who Should Be Invoiced? choice during configuration).
Related: Do I get charged for integrations in pending status?