Do I get charged for integrations in pending status?

Do I get charged for integrations in pending status?

Do I get charged for integrations in pending status?

No, you will not incur any charges for carrier integrations while they are in Pending status.

When Charges Begin

Charges for carrier integrations start only when a plan moves to Active status. This means you're not paying for integrations that aren't yet providing value through automatic data communication.

Pending Period Benefits

During the pending period (which typically lasts up to 60 days):

  • You can configure and prepare integrations without cost
  • The integration is being set up and validated in the background
  • You continue managing eligibility manually with carriers
  • No charges are applied to your account

When You'll Be Billed

Once an integration transitions from Pending to Active status:

  • Automatic billing begins
  • You'll be charged according to the standard Carrier Exchange pricing structure
  • The integration is now fully functional and communicating enrollment data

This billing structure ensures you only pay for integrations that are actively working and reducing your administrative burden, not for integrations still in the setup phase.


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