Employers use Benefits > Manage to view and resolve actionable carrier messages for their own organization.

To access:

1. In the top navigation, select Benefits.
2. Select Manage.

The Manage page is available when the employer has an active carrier integration.

What employers can see

• Unresolved carrier messages for their organization, including failures and warnings.
• Each message's issue, date received, carrier, member, and description.
• The most recent carrier sync and Carrier Sync History.

What employers can do

1. Use the Severity Type, Issue, and Carrier filters to find a message.
2. Select RESOLVE for a message to review its details.
3. Complete the resolution shown for that message. Select I Understand for an acknowledgement message, or select the correct value and select Submit when the message presents BerniePortal and carrier values.

If you select a carrier value, update the corresponding information in BerniePortal. The message remains unresolved until the information is corrected and the carrier syncs.

For information about configuration, pending integrations, and audit history, see Why don't employers have access to the Configure, Pending, or Audit Log tabs?