What can employers see and do in the Carrier Exchange?

Employers have limited, focused access to the Carrier Exchange. Their access is designed to allow them to manage discrepancies for their own organization while keeping configuration and broader management controls at the broker/agency level.

What Employers Can See

Manage Tab Only

If you activate a carrier integration for an employer, that employer will see a Manage tab under their Benefits section in BerniePortal. This tab displays:

• Carrier messages (both Failures and Warnings) specific to their organization only
• The same message details that brokers see, including:
  • Issue type
  • Date received
  • Which carrier sent the message
  • Which employee is affected
  • Description of the discrepancy
  • Resolution options

Employers see only their own organization's messages—they cannot view messages for other employers or see any aggregated data across multiple organizations.

What Employers Can Do

Resolve Carrier Messages

Employers have the ability to resolve any error messages that appear for their organization. They can:

• Review message details
• Select which information is correct (BerniePortal or carrier)
• Submit resolutions
• Follow instructions for any additional actions needed (like re-enrolling employees)

Receive Email Notifications

Employers can opt in to email notifications that alert them when there are new, unresolved errors in their Manage tab. These notifications send daily when unresolved messages are present.

What Employers CANNOT See or Do

Employers do not have access to:

• Configure tab - They cannot turn carrier integrations on or off
• Pending tab - They cannot view pending integration status
• Audit Log tab - They cannot see historical activity or who resolved previous messages
• Other employers' data - They see only their own organization's information

Only users at the agency, broker, or STM level can configure and manage carrier integrations.

Why Employers Have This Access

Giving employers access to resolve their own messages makes sense for several reasons:

Better Information Access

HR administrators often have immediate access to accurate employee information that brokers may need to request, including:

• Correct Social Security Numbers
• Accurate birthdates
• Proper dependent relationships
• Recent life event changes
• Current employment status details

Faster Resolution

When employers can resolve their own discrepancies, issues get addressed more quickly without the back-and-forth communication typically required between broker and employer.

Shared Responsibility

This access creates flexibility in how you manage the Carrier Exchange. You can handle all resolutions yourself, let employers manage their own, or use a collaborative approach where each party handles what they're best positioned to resolve.

When Employers Don't See the Manage Tab

If an employer does not have any active carrier integrations through the Carrier Exchange, they will not see a Manage tab under their Benefits section at all. The tab only appears when at least one carrier integration is configured for that employer.

Setting Expectations with Employers

Whether you want employers actively resolving their own messages or prefer to handle everything yourself, it's important to communicate clearly about:

• What the Manage tab is and why they see it
• Your expectations for who should resolve messages
• How quickly issues should be addressed
• When they should reach out to you for help

The Audit Log tracks whether messages were resolved at the broker level or by the employer, ensuring full transparency and accountability regardless of who takes action.

For more information about employer access, see "Who has access to the Carrier Exchange?" and "Can employers resolve messages themselves?"