BernieBill FAQs

BernieBill FAQs

Get quick answers to the most common billing questions to keep your benefit payments on track!

BernieBill FAQs

What happens if I forget to generate my bill?
  1. Don't worry! Your bill will be automatically generated at the end of the billing cycle and placed in "Past Bills."
  2. Since billing cycles vary by carrier, you can check your specific timeline by clicking "Review billing rules" for your benefit provider
I see a mistake on the generated bill- Can I fix it?
  1. Yes, you can make corrections directly in BerniePortal by updating employee information, termination dates, or effective dates.
  2. Any cost adjustments or credits resulting from these changes will automatically appear on your next month's bill as line-item adjustments.
Why is my bill showing no information?
  1. This typically happens for one of two reasons:
    1. Check Enrollment Status-
      1. Navigate to "Benefits" and verify your "Open Enrollment" status.
      2. Bills won't display information while enrollment is set to "Open" – change it to "Closed" to view billing data.
    2. Verify Provider Selection- 
      1. If enrollment is already closed, ensure the correct "Benefit Provider" is selected on each plan's "Configure" page.
I forgot to pay my bill- What should I do?
  1. Simply submit your payment along with the bill!
  2. There's no need for special procedures – just send the appropriate payment with your bill documentation.
When is my payment due?
  1. Quick Reference-
    1. Check the top right corner of your bill PDF for the specific due date.
  2. Detailed Information-
    1. For a complete explanation of billing cycles and due date calculations, visit the "Review billing rules" section for your carrier.


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