BernieBill FAQs

BernieBill FAQs

BernieBill FAQs:
  1. What happens if I forget to generate my bill?
    1. At the end of a billing cycle it will be automatically generated for you and placed in “Past Bills.” The billing cycle is different for every carrier. To see the billing cycle for your carrier, view the benefit provider’s billing rules by clicking “Review billing rules.”
  2. I see a mistake on the generated bill, can I fix it?
    1. Yes, go ahead and make the correction in BerniePortal (terminate employee or update effective date). Any additional cost or credit will be applied to your next month's bill as an adjustment.
  3. Why is my bill showing no information?
    1. Check your “Open Enrollment” status under “Benefits.” If enrollment is “Open” the bill won’t show any information until it is changed to “Closed.” If enrollment is already closed make sure the appropriate “Benefit Provider” is selected on each plan’s “Configure” page.
  4. I forgot to pay my bill, what should I do?
    1. Go ahead and send in the appropriate payment along with the bill.
  5. When is my payment due?
    1. Each bill PDF will have the bill’s “Due date” in the top right hand corner. The explanation for the bill’s due date can be found in the “Review billing rules” area.
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