BernieBill FAQs

Who can use BernieBill?

Employers with BernieBill enabled, and Feature Admins who can access bills (assigned to all Benefits subgroups or all Billing Primary subgroups). In the left navigation under Billing, select BernieBill.

What is Consolidated Billing?

All BerniePortal-related fees and participating carrier premiums appear on one bill each month, generated by BerniePortal. See Understanding Consolidated Billing.

What happens if I do not review my bill before it auto-generates?

No problem. Bills auto-generate on schedule and appear under Billing History.

I see a mistake on the bill—can I fix it?

Before the bill is auto-generated, correct enrollments and coverage in BerniePortal, then review the upcoming period on Upcoming Bill. After generation, premium changes create Adjustments that appear on a later bill. If the issue is unclear or urgent, contact billing support. See Upcoming Bill.

Do I still get individual provider PDFs?

Yes. Individual provider PDF and CSV files still generate and remain on each provider tab in Billing History. See PDF vs. CSV Bills.

Why wasn’t my bill auto-generated?

Auto-generation skips employers with an open enrollment renewal group when the bill period start is on or after the renewal date. Close enrollment when elections are final—see How to Open and Close Enrollment. Once you do, your bill will generate. Setup steps are in Getting Started with BernieBill.

How do I pay a bill?

You will be charged automatically based on your payment method on file. See Payment Methods and Understanding Consolidated Billing.

When is my payment due?

Find Bill Due Date on the bill PDF and in Billing History. Schedules and calculation rules are in Billing Rules.

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