What does the ratio displayed for each employer mean (e.g., "2/4")?
The ratio displayed next to each employer name in the Configure tab provides a quick, at-a-glance view of their carrier integration status — making it easy to see which integrations are already configured and where additional opportunities still exist!
Understanding the Ratio:
- The ratio is formatted as configured integrations / total available integrations.
- For example, if an employer displays "2/4", this means:
- 2 = Number of carrier integrations that have been configured (turned on)
- 4 = Total number of eligible carrier integrations available for that employer
What This Tells You:
- "0/3" - The employer has 3 eligible carriers available for integration, but none have been configured yet.
- "1/1" - The employer has 1 eligible carrier, and that integration has been configured.
- "2/5" - The employer has 5 eligible carriers available, and 2 of them have been configured.
- "4/4" - The employer has 4 eligible carriers available, and all 4 have been configured.
Important Notes:
- "Configured" means the integration toggle has been turned on and a group number has been entered. It does not necessarily mean the integration is Active—configured integrations may still be in Pending status.
- The total number reflects only carriers that are eligible for integration through the Carrier Exchange based on the plans the employer has in BerniePortal.
- This ratio provides an at-a-glance view of integration progress without needing to expand each employer's section.

- The ratio helps you quickly identify which employers have incomplete integration setups and may benefit from additional carrier integrations being activated.
Related Articles
How do I turn on a carrier integration?
Turning on a carrier integration is a straightforward process that begins in the Configure tab of the Carrier Exchange. Step-by-Step Process Step 1: Locate the Employer: Navigate to the Configure tab in the Carrier Exchange. You'll see a list of all ...
What is the Manage tab used for?
The Manage tab is your command center for reviewing and resolving carrier messages once integrations become Active. This is where carriers communicate discrepancies between their records and the enrollment information in BerniePortal. Primary Purpose ...
What information do I need to configure a carrier integration?
Configuring a carrier integration requires minimal information, but having accurate data prepared in advance will ensure a smooth activation process. Required Information Group Number: The only piece of information required to configure a carrier ...
Can employers resolve messages themselves?
Yes, employers can resolve carrier messages that appear for their organization. When you activate a carrier integration for an employer, that employer automatically gains access to a Manage tab in their Benefits section. What Employers Can See ...
What are the two types of carrier messages?
Carriers send two severity types of messages through the Carrier Exchange: Failure messages and Warning messages. Understanding the difference between these message types helps you prioritize which issues need immediate attention. Failure Messages ...