When will I receive my payroll reports?
- Payroll reports are delivered the morning after your payroll is submitted.
What reports are available in BerniePortal?
How do I request a custom payroll report?
What if an employee's direct deposit information is incorrect after payroll has been processed?
What if I forgot to pay someone or missed part of their payment?
The 401(k) match isn't showing for my employees — why?
Do you handle Workers' Compensation reporting?
What happens if I edit time or PTO after payroll has been opened?
- Hours from Time and PTO can populate when payroll opens. You can adjust hours on the payroll edit screen for that run only — those edits do not update the employee's timecard or PTO balance.
- To change source Time or PTO data, update the timecard or PTO balance in the employee profile / time module, then return to payroll edit and accept the update when prompted.
Can I reverse an employee's payment?
Do you support certified payroll?
What is a pre-process register report?
- An audit preview of the run. On the payroll edit screen, select Save & Review, then on the payroll summary screen select Download Preprocess Register.
How will payroll funds be debited from my account?
- Funds are pulled in separate transactions for total taxes and total direct deposit. Review totals on the payroll summary / history screens. Debits are initiated overnight the day before the check date.
What are verification errors?
- Alerts that ask you to review salary, tax, or profile data before continuing. You can re-verify, approve, or go back to edit. Editing after approving requires re-verification. Some messages instruct you to email help@bernardhealth.com before processing can continue.
What happens if I miss my submission deadline?
- Contact Employer Success as soon as possible. Late submissions may still be processed when timing allows, but the check date is not guaranteed. Late processing may include additional fees — confirm current terms with your account manager.
How quickly will employees receive their pay?
- Direct deposit: Funds are typically available on or before the check date, depending on the employee's bank.
- Paper checks: Typically shipped overnight after processing; timing can vary with shipping and when payroll was submitted. Employer Success can provide tracking when available.
What's the difference between the payment details library and the payroll funding account?
- Payment Methods (Payment details library) stores payment information for HR Upgrade and related service charges.
- Payroll funding account is the account debited for each payroll run. It is set during implementation and updated through Employer Success.
How do I update my company's payroll banking information?
- Email help@bernieportal.com for a bank change form. Allow a few business days after submission before the next payroll.
Can BerniePortal apply for a state tax ID on my behalf?
How are child support orders and garnishments handled?
When is the payroll submission deadline?
- Payroll must be submitted by 2:00 PM local time, either two business days before the check date for ACH-funded groups or three business days before for wire-funded groups. Confirm your account's lead time with your account manager.
Who should I contact with payroll questions?
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