What kind of expert support is available with Ultimate tier?

What kind of expert support is available with Ultimate tier?

Compliance Ultimate includes phone and email access to SHRM-certified HR consultants with an average of 18+ years of experience. These Mineral Experts provide guidance on HR, benefits compliance, and safety topics to help you navigate complex workplace challenges.

Who Are the Experts?
  1. SHRM-Certified Consultants– Professional HR experts holding Society for Human Resource Management (SHRM) certifications, ensuring they meet rigorous standards for HR knowledge and practice.
  2. Experienced Professionals– Consultants average over 18 years of real-world HR and compliance experience across various industries and company sizes.
  3. Proven Track Record– Mineral Experts have answered more than 1.3 million HR and compliance questions to date.

What Experts Can Help With:
Experts provide guidance across three main areas-
  1. Human Resources
    1. Employee relations
    2. Hiring to termination
    3. Training and development
    4. Policies and procedures
    5. Absences and time off
    6. Workplace harassment
    7. Worker classification
  2. Employee Benefits Compliance
    1. Group health plans
    2. Life, accident, and disability insurance
    3. Retirement plans
    4. Wellness and lifestyle programs
    5. Tax-favored accounts (FSAs, HSAs, etc.)
    6. Benefits notices and reporting
  3. Safety, Privacy, and Security
    1. Drug and alcohol testing
    2. Workers' compensation
    3. OSHA compliance
    4. Workplace violence
    5. Injury and illness prevention

Specific Issues Experts Assist With:
  1. Conflict resolution
  2. Document questions
  3. Leave of absence (FMLA, state leaves, etc.)
  4. Performance management
  5. Wage and hour compliance
  6. State-specific regulations
  7. Multi-state operations

Example Questions Experts Answer:
  1. "What are the New York sexual harassment training mandates?"
  2. "When an employee is on leave, must we continue health insurance or is this a COBRA event?"
  3. "We're hiring and will be over 50 employees—what compliance requirements kick in?"
  4. "What documentation is required to properly terminate an employee?"

What's Outside the Scope:
For legal, tax, or specialized matters, experts will recommend consulting with appropriate licensed professionals. HR Experts cannot provide-
  1. Legal advice or representation
  2. Tax advice
  3. International HR compliance (including US Territories)
  4. Public/governmental employer compliance
  5. In-depth immigration issues
  6. Industry-specific safety advice
  7. HR document creation and in-line edits
  8. Third-party vendor referrals
  9. Case-specific discrimination testing review

How to Access Expert Support:
  1. Multiple Users– Multiple authorized users from your organization can access the HR experts, making it valuable for companies with multiple HR staff or managers handling HR responsibilities.
  2. Phone and Email– Reach experts via phone or email based on your preference and urgency.
  3. Business Hours– Experts typically respond during business hours, with emergency contact protocols available for urgent situations.
  4. 24/7 Resources– While live expert support is available during business hours, the online compliance library and resources are accessible 24/7.

When to Use Expert Support:
  1. Before making major HR decisions
  2. When facing complex compliance situations
  3. For state-specific regulatory questions
  4. During employee relations challenges
  5. When preparing for growth (hiring thresholds, expansion)
  6. For multi-state compliance questions
  7. When guidance is needed beyond what's in the HR Compliance Library

Availability:
  1. SHRM-certified HR consultant access is available exclusively with Compliance Ultimate tier.

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