What kind of expert support is available with Ultimate tier?

What kind of expert support is available with Ultimate tier?

Compliance Ultimate includes phone and email access to SHRM-certified HR consultants with an average of 18+ years of experience. These Mineral Experts provide guidance on HR, benefits compliance, and safety topics to help you navigate complex workplace challenges.

Who Are the Experts?

SHRM-Certified Consultants – Professional HR experts holding Society for Human Resource Management (SHRM) certifications, ensuring they meet rigorous standards for HR knowledge and practice.

Experienced Professionals – Consultants average over 18 years of real-world HR and compliance experience across various industries and company sizes.

Proven Track Record – Mineral Experts have answered more than 1.3 million HR and compliance questions to date.

What Experts Can Help With

Experts provide guidance across three main areas:

Human Resources

  • Employee relations
  • Hiring to termination
  • Training and development
  • Policies and procedures
  • Absences and time off
  • Workplace harassment
  • Worker classification

Employee Benefits Compliance

  • Group health plans
  • Life, accident, and disability insurance
  • Retirement plans
  • Wellness and lifestyle programs
  • Tax-favored accounts (FSAs, HSAs, etc.)
  • Benefits notices and reporting

Safety, Privacy, and Security

  • Drug and alcohol testing
  • Workers' compensation
  • OSHA compliance
  • Workplace violence
  • Injury and illness prevention

Specific Issues Experts Assist With

  • Conflict resolution
  • Document questions
  • Leave of absence (FMLA, state leaves, etc.)
  • Performance management
  • Wage and hour compliance
  • State-specific regulations
  • Multi-state operations

Example Questions Experts Answer:

  • "What are the New York sexual harassment training mandates?"
  • "When an employee is on leave, must we continue health insurance or is this a COBRA event?"
  • "We're hiring and will be over 50 employees—what compliance requirements kick in?"
  • "What documentation is required to properly terminate an employee?"

What's Outside the Scope

HR Experts cannot provide:

  • Legal advice or representation
  • Tax advice
  • International HR compliance (including US Territories)
  • Public/governmental employer compliance
  • In-depth immigration issues
  • Industry-specific safety advice
  • HR document creation and in-line edits
  • Third-party vendor referrals
  • Case-specific discrimination testing review

For legal, tax, or specialized matters, experts will recommend consulting with appropriate licensed professionals.

How to Access Expert Support

Multiple Users – Multiple authorized users from your organization can access the HR experts, making it valuable for companies with multiple HR staff or managers handling HR responsibilities.

Phone and Email – Reach experts via phone or email based on your preference and urgency.

Business Hours – Experts typically respond during business hours, with emergency contact protocols available for urgent situations.

24/7 Resources – While live expert support is available during business hours, the online compliance library and resources are accessible 24/7.

When to Use Expert Support

  • Before making major HR decisions
  • When facing complex compliance situations
  • For state-specific regulatory questions
  • During employee relations challenges
  • When preparing for growth (hiring thresholds, expansion)
  • For multi-state compliance questions
  • When guidance is needed beyond what's in the HR Compliance Library

Availability

SHRM-certified HR consultant access is available exclusively with Compliance Ultimate tier.

→ See: What are the different Compliance tiers available? for tier comparison.

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