In Carrier Exchange, open the Configure tab and expand a carrier to view the Integration Status for each plan. Agency users, brokers, and service team members with Carrier Exchange access can view these statuses.

Pending

Pending means the carrier integration is enabled and its setup is still in progress. The plan integration is not yet used while it is pending. Setup can take time.

Active

Active means the plan is successfully integrated with the carrier. The status includes the date it became active.

Disabled

Disabled means the carrier integration is off, so the plan is not using that integration. Turning off a carrier integration ends its associated coverage periods and displays Disabled for its plans.