Employee name and/or SSN does not match what's in the IRS database
This error is triggered when the name and/or SSN in BerniePortal is different from the legal name and/or SSN that the IRS has for the employee.
NOTE: If you believe the name and/or SSN are correct for the employee, you will need to contact IRS E-Services at 866-255-0654 to confirm that the name and SSN they have on file for the employee match what's in BerniePortal.
To correct these errors, you will need to do the following:
- Log into the employer account in BerniePortal.
- Click on "1094/1095" at the top of the page.
- Click "List".
- Find the employee whose name and/or SSN needs to be updated.
You will need to update the name and/or SSN here:
- Hover over the action wheel and click "Edit":
- In "Part I. Employee Information", update the fields that need to be edited (First Name, Middle Name, Last Name, and/or Social Security Number).
- Scroll down to the bottom of the page and select "Corrected Form".
- Push "Save Changes".
- To ensure this is also corrected for next year's filing, click on the employee's name in blue:
- This will take you to their BerniePortal employee profile.
- Click the pencil in the "Personal Info" section and update the fields that need to be edited (First Name, Middle Name, Last Name, and/or Social Security Number).
- Click "Save".
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