The Audit Log tab gives agency-side Carrier Exchange users a history of integration activity and message resolutions for the employers available to them. General Agency users, Agency users, brokers acting in their broker role, and service team members acting in their service team role can view it.
To access the Audit Log:
- In the primary navigation, select Carrier Exchange.
- Select the Audit Log tab.
The log records integration events, including pending integrations, activations, cancellations, disabled or expired integrations, and resolved messages. Each entry shows the active user or System for automated events, the event type, carrier, employer, employee when applicable, IP address, and the date and time in CST. General Agency users also see the agency associated with each entry.
Use the Event Type, Carrier, and Employer filters, plus a complete Date Range, to narrow the results. For a resolved message, select More Info to view its details.
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