What does it mean when there are no messages to display?

What does it mean when there are no messages to display?

In the Manage tab, All clear! You have no unresolved carrier messages. means there are currently no unresolved carrier messages to review.

For General Agency users, Agency users, Brokers, and Service Team Members with access to the Manage tab, this message appears when there is at least one Active carrier integration and no unresolved carrier messages.

This message does not confirm that BerniePortal and the carrier records match or that a future sync will not create a message. If a carrier message appears, review it from the Manage tab. For help resolving a message, see How do I resolve carrier messages?.

    • Related Articles

    • What is the Manage tab used for?

      The Manage tab lists unresolved carrier messages for active carrier integrations. Use it to review discrepancies, filter messages, check carrier sync activity, and resolve messages. To access: Agency, broker, service team member, and general agency ...

    • What are the two types of carrier messages?

      Carrier messages in the Carrier Exchange Manage tab have one of two severity types: Failure or Warning. Use the severity type to decide which messages to address first. Failure messages Failure messages are critical issues that block a member's ...

    • What are common examples of Failure messages?

      Failure messages are carrier-reported issues that block a member's enrollment. In the Manage Carrier Messages screen, a message is a Failure when the carrier notification has a failure severity. Failure is a severity, not a fixed catalog of error ...

    • How quickly do resolved messages sync to the carrier?

      When you resolve a carrier message, BerniePortal immediately sends the resolution to Ideon. A successful submission removes the message from your current Manage list, but it does not provide a carrier receipt or processing time. BerniePortal does not ...

    • How do I resolve carrier messages?

      Resolve carrier messages from the Manage page by reviewing the message and completing the action shown in its resolution window. To access carrier messages: Agency, broker, service team member, and general agency users: Select Carrier Exchange in the ...