A backdated payroll request asks Employer Success to correct payroll records for a previous pay period — for example, to fix an error, adjust withholdings, or update information that was not processed accurately in the original run. There is no in-product form to submit these requests; contact Employer Success.
When you might need a backdated request
Common reasons include:
- Correcting errors in a previous payroll run
- Tax and withholding adjustments (federal, state, or local)
- Benefits corrections (missed or incorrect deductions)
- Earning or deduction code adjustments
- W-2 or 1099 corrections and reprints
Common request types
Requests Employer Success can coordinate include:
- W-2 reprint, correction, or backdated process
- 1099 reprint, correction, or backdated process
- Employer address change
- Contact / point of contact update
How to submit a request
- Email help@bernardhealth.com (Employer Success) with a description of the issue and the correction needed.
- Include supporting documentation when applicable — such as spreadsheets or details of the correct amounts.
- Confirm any applicable fees with Employer Success before work begins. Fees depend on the request type and the number of affected employees.
- Employer Success processes the request and coordinates related adjustments.
Timeline
Timelines vary based on the complexity of the request and the type of correction needed. Employer Success will provide an estimated timeline once the request has been submitted and reviewed.
Related: one-off payroll for future check dates
If you need to pay employees outside your regular cycle with a future check date, employers with BerniePortal Payroll can use CREATE ONE-OFF PAYROLL RUN on the Run Payroll page. Past and present check dates are not allowed for one-off runs. For corrections that apply to a prior period, use the backdated request process above. If a payment requires special tax handling, contact Employer Success before creating a one-off.
Prevention tip
Whenever possible, catch errors before payroll is finalized. Reviewing payroll registers and employee information prior to submission can prevent many common issues.
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