When Ask Why Waived Health Coverage is turned on, employees who waive Health coverage during enrollment are asked to select a reason for waiving. Default reasons appear automatically, and you can add, edit, reorder, or delete additional reasons for your organization.
This setting is available to employer users. Feature Admins and benefit providers/brokers don't have access to this page.
To turn on Ask Why Waived Health Coverage:
- Select Benefits in the top navigation bar.
- Select Settings in the secondary navigation bar.
- Select Waived Health Coverage from the left-side menu.
- Turn on the toggle next to the Waived Health Coverage heading.
A table appears with the header "OPTIONS SHOWN TO EMPLOYEES TO INDICATE WHY THEY'RE WAIVING YOUR INSURANCE," listing the reasons employees can choose from. Every employer starts with five default reasons: Spousal Coverage, Medicare, Medicaid, VA benefits, and Other. Default reasons can be reordered but not edited or deleted.
To add a custom reason:
- Enter the new option in the Reason field (placeholder text: "Add a reason here").
- Select Add.
To edit a custom reason:
- Select the reason's name in the list.
- Update the text in the Reason field of the "Edit Reason" window.
- Select Save.
To delete a custom reason:
- Select the gear icon in the reason's row.
- Select Delete.
- Select OK to confirm you want to remove the reason.
To reorder reasons:
Select and drag the dots to the left of any reason (default or custom) up or down to change the order employees see it in.
Good to know
- This setting only affects Health plan waivers; it doesn't apply to other benefit types.
- Turning off Ask Why Waived Health Coverage stops the prompt for future elections. It doesn't change elections employees already submitted.
- Deleting a custom reason removes it as an option going forward. It doesn't change any employee elections that already used that reason.
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