If an employer terminates an employee by mistake, uses the Reinstate option and chooses Made Mistake as the reason, an email notification to the service team or interested parties regarding the reinstatement is not sent. This results in coverage being cancelled with the carrier and not reinstated until it is hopefully noticed on a change report that coverage needed to be reinstated. This could cause issues if coverage is terminated and employee seeks services before service team or interested party sees the change on a change report.

Email notifications should still be sent in this scenario.